Kathleen T. Lueckeman serves as chief innovation office at Maryville University in St. Louis, Missouri. In her role, Kathy leads its Salesforce enterprise initiative, implementing six Salesforce products for faculty, staff and students. She is active in the Salesforce community, serving as chair of the Salesforce.org Higher Education Advisory Council and as the Higher Education User Group leader. She previously served as higher education industry strategy director for Salesforce.org. She was responsible for initiatives and programs designed to orient prospective and new higher education institutions to Salesforce, promote best practices among current users and foster engagement within the higher education community. Before joining the Salesforce.org, Kathy served as senior director of Customer Relationship Management at Wayne State University in Detroit, Mich., and oversaw an enterprise deployment that included recruitment, service, retention, human resources and economic development, among other use cases. While at Wayne State, she hosted the first Higher Ed Summit and founded the Higher Education Advisory Council. During this time, she was named a Salesforce MVP. She has spoken numerous times on her enterprise Salesforce work, including at Dreamforce kickoff and breakout sessions, Higher Ed Summit tracks, Salesforce webinars, a host of higher education conferences and at a variety of schools as a guest speaker.