12x Certified. A long-standing member of the salesforce.com community. I founded the first online salesforce.com community in 2003 which grew successfully and was later transitioned to become the official salesforce.com sponsored community that exists today. Lead the first salesforce.com local user group that was established in the Silicon Valley. I transitioned to the Sacramento area and was the leader of the Sacramento user group, and now currently the leader of the Northern Nevada User Group. Certified Salesforce Advanced Administrator, Sales Cloud Consultant, Service Cloud Consultant, and Certified Developer. Ive been designing and configuring salesforce.com systems since 2003 which means Ive worked on just about every feature Salesforce CRM has to offer. Sales cloud, Service Cloud, Knowledge, Order processing with system integration, system migrations to salesforce, custom RMA processing, Partner Portal, Customer Portal, Sites, Force.com custom applications, etc.